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Technical Support Representative
Mequon, WI
Job Description
FasTrak SoftWorks, Inc. is a leading provider of industrial automation and maintenance management software. Focused on solving the issues that are unique to manufacturers, we have been helping to automate industrial companies for over 30 years. We are looking for the right individuals to support customers in using our software products.
Primary responsibilities include:
Primary responsibilities include:
- Providing phone, email, and web-based technical support to customers
- Documenting, researching, resolving, and responding to issues
- Deploying cloud-based software systems
- Providing remote installation and implementation assistance
- Assisting software development engineers with research, problem solving, and software testing
- Previous technical support experience
- PC hardware/software experience in a Microsoft Windows environment
- Excellent communication skills including the ability to communicate technical information to non-technical persons
- Friendly and outgoing personality
- Strong aptitude for solving problems
- High level of responsiveness to the needs of customers
- Ability to prioritize and manage multiple tasks and responsibilities
- Ability to meet daily deadlines
- Attention to detail
- Ability to rapidly acquire and apply new knowledge
- Knowledge of PLCs preferred
Job Summary
Company
Start Date
June 2018
Employment Term and Type
Regular, Full Time
Hours per Week
40
Work Hours (i.e. shift)
Days
Salary and Benefits
Competitive salary, benefits package, casual work environment
Required Education
Some College
Required Experience
2 to 5 years
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