EQUIPMENT SERVICE TECHNICIAN II

• The Equipment Service Technician supports customer base and their equipment portfolio in assigned geography. Provides support to packaging equipment sales team with technical knowledge and services including repair, maintenance, startup and training of packaging equipment and related products.

Job Responsibilities:

• Performs repair, maintenance and start up on stretch wrappers, shrink wrappers, case sealing, case erectors, label printer/applicators, strapping equipment and related products at customer sites and Veritiv company sites
• Perform setup calibration, testing, trouble shooting of circuits, components, instruments and mechanical assemblies using moderately complex blue prints and electrical schematics
• Perform a variety of sophisticated electronic, mechanical, pneumatic and electro-mechanical tests, repair and maintenance on equipment, assemblies, sub-assemblies and parts to ensure the equipment functions according to the manufactures specifications and or to determine the cause of equipment failure
• Supports systems integration with customers, manufacture/suppliers and other service personnel involving complex machine problems and/or turn-key systems
• Performs complex re-builds and re-manufacturing and participates in application engineering activities
• Manage and maintain an accurate and effective truck inventory and maintains company vehicle, as per company policies and expectations
• Work in unison with Dispatch and Field Service Manager to maximize service call priorities based on service call activity.
• Complete field service work orders, to include billing of travel, labor hours, parts and other related items in a timely and accurate fashion
• May provide direction for less experienced team members
• Coordinates work efforts at customer sites, and ensures timely completion of contractual requirements
• Provide subject matter expertise of Veritiv packaging systems and related equipment
• Performs product demonstrations and training as needed
• Other related duties and responsibilities as required or assigned by management

  Required Skills:

• Excellent interpersonal relationship skills and must work well with customers, suppliers and co-workers
• Must have passion to deliver outstanding customer service
• Excellent verbal and written communication skills
• Understands and follows processes on how to use all resources to solve a variety of problems
• Must possess a valid driver's license with an excellent driving record
• Able to use a multi meter in a troubleshooting application
• Strong understanding of AC and DC electrical circuits
• Strong knowledge of all repair tools and can demonstrate the use of repair tools in their proper application.
• Can work independently with minimum supervision
• Has a basic understanding of electrical and pneumatic controls and valves
• Must have strong mechanical and electrical background
• Must be capable of trouble shooting (electrical and mechanical) issues and develop an efficient solution to resolve problems
• Understanding of accounting/account receivable principles
• Proficiency in both mainframe and PC applications, including Microsoft
• Outlook, Excel, Word, and other applications as required
• Knowledge of fabrication, welding, pneumatic and hydraulic controls, a plus

  Required Experience:

• Minimum of 5 years performing repairs and maintenance on packaging equipment or related machinery.
• 5+ years working in a service support organization
• Customer service training and or equivalent experience
• Must have certifications from manufactures training on stretch wrappers, shrink wrappers, case sealers, case erectors, label printers, and strapping equipment or relates products
• High School Diploma or equivalent education required, mechanical electrical trade school and/or 2 year technical degree strongly preferred

  Working Conditions:

• Must lift and handle parts up to 75 pounds
• Must work in industrial environments, including working on ladders and lifts at high elevation, as well as low elevations such as underneath equipment
• Must work in a variety of settings, including fast-paced industrial and food production environments
• Some overnight travel required, including long distance driving and air travel

Veritiv is an Equal Opportunity/Affirmative Action employer. Individuals seeking employment are considered without regards to race, ethnicity, color, creed, religion, sex, sexual orientation, marital status, age, disability, gender identity or expression, genetic information, national origin, protected veteran status or any other classification protected by law. Additionally, Veritiv will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Veritiv's legal duty to furnish information. If you would like more information about your EEO rights as an applicant, please click here: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf