Duties & Responsibilities:

• IT support relating to technical issues involving Microsoft’s core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware
• Design, implementation, and support services for Microsoft related technologies: Office 365, Microsoft Azure, Windows Server, Exchange, SQL, SharePoint, etc.
• Engineer and implement system solutions for customers using technologies that meet their needs
• Implement and support disaster recovery solutions
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Remote access solution implementation and support: VPN, RDS, and Citrix
• System documentation and consulting services to include system reviews and recommendations
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Improve customer service, perception, and satisfaction
• Ability to work in a team and communicate effectively
• Escalate service or project issues that cannot be completed within agreed service levels
• Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
• Discover opportunities for enhancing client’s environment
• Develop in-depth knowledge of the service catalog and how it relates to customer’s needs
• Document internal processes and procedures related to duties and responsibilities- Responsible for entering time and expenses- Work through project tickets and phases as assigned by a Project Manager- Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

Knowledge, Skills, and Abilities Required :

• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
• Diagnosis skills of technical issues
• Ability to multi-task and adapt to changes quickly
• Technical awareness: ability to match resources to technical issues appropriately
• Service awareness of all organization’s key IT services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Typing skills to ensure quick and accurate entry of service request details
• Self-motivated with the ability to work in a fast moving environment

Education, Experience & Certifications:

• Bachelor’s degree (B. A.) from four-year College or university; or related experience and/or training; or equivalent combination of education and experience.
• Professional IT Certifications, such as Microsoft, Cisco, VMware, Fortinet, IBM, etc.
• 2+ years experience in similar role

Language Skills & Reasoning Ability:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and regulations.
• Ability to write reports, business correspondence, and process/procedure documents.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization, processes, and procedures is sometimes limited.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must be able to type 40 words per minute and speak English fluently

Perks/Benefits:

• Major medical, dental & vision insurance
• Long-term disability insurance
• Life insurance
• Retirement account matching
• Technology spending account
• Paid training allowance
• Paid time off
• Business casual dress code
• Competitive salary based on experience

Disclaimer: The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Job Type: Full-time

Job Location:

• Oak Brook, IL

Required education:

• Bachelor's

Required experience:

• architecture network: 2 years
• network engineering: 2 years
• infrastructure: 2 years

Required license or certification:

• Any professional IT certifications