Position may be located in Milwaukee, WI or Shelton, CT
You aren't just joining a company - - you are becoming an owner. We proudly tell our customers that we are 100% employee-owned. This means that are committed to giving them the best possible service because, after all, it's our company. As a Relocation Counselor you are on the front lines helping our customers with their relocation needs, providing guidance and support during this time of change for them.
· Conduct a needs analysis with the transferee to develop a strong understanding of his/her requirements and to establish a strong rapport
· Consult on and administer relocation benefits according to client policies; adhering to expense guidelines, policy coverage, and timeframes
· Maintain regular and positive contact with transferee using verbal and written communication
· Arrange or modify candidate, intern, and relocation travel (flight, hotel & car) in a timely and professional manner
· Assist transferee in finding a rental home/apartment by providing a referral to rental agent, online resources, etc.
· Manage the household goods process including survey, pack/load, delivery, and claims
· Facilitate and conduct property management services on behalf of the transferee
· Provide home marketing assistance (HMA) in a professional and timely manner
· Facilitate expense reimbursements to the transferee and payments to service partners
· Meet or exceed service metrics and revenue capture expectations; ensure collection of destination referral fees
· Escalate issues as appropriate-partnering with Account Managers and TRC management to ensure on-going client/customer satisfaction
· Follow all work-flows in the operations system to ensure timely reporting
· Maintain file in a timely and accurate manner in the tracking system including updating actions, document uploads, and important notes for each relocation.
· Recommend opportunities for cost savings and efficiencies to manager, client, account manager, or transferee.
· Discuss home sale process with the transferee and explain the required documentation and the roles of TRC and the title company.Minimum Requirements for the Position: