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Location :
West Hills, CA
Job Type :Full Time
Company Description :
Computrition, Inc. is the leading provider of fully integrated foodservice and nutrition management software systems. With over thirty years in the hospitality and healthcare industries, Computrition is an international company with offices throughout the United States and Canada.
Computrition's all-encompassing software systems are designed to increase efficiency and productivity in the foodservice and/or nutrition services operation. We provide menu management, inventory control, nutrition office management, nutrient analysis and more. Put your nutrition and food knowledge to use in a unique setting. Computrition allows you to creatively use computers in nutrition and food service.
Job Description :
We are seeking a dedicated professional for the position of Food & Nutrition Customer Service Specialist. The successful candidate will be an integral part of the Support Team in a high growth organization. This is an exciting opportunity for an individual looking for a fast paced environment where experience will be drawn upon to effectively assist in resolving customer issues. This individual will also be involved in product testing, documentation and hosting occasional phone training sessions, as needed.
JOB RESPONSIBILITIES:
- Team members will provide timely and efficient application and basic technical support to existing customers via phone, web and/or email
- Keep customer informed of progression with issues and provide follow up
- Continually review, revise and update customer account data for accuracy, including contacts and mailing information
- Provide support and assistance to remote and internal team members
- Address account escalations and deal with unique customer requirements
- Keep accurate documentation of support activities and communications
- Assist in software testing
- Conduct telephone training as required
The successful candidate must be able to work under pressure in a busy environment and have an aptitude for logical problem solving taking ownership until resolution.
JOB QUALIFICATIONS
Required Skills and Qualifications:
- Requires bachelor's degree in foods and nutrition, dietetics, or a related field OR the equivalent of 3-4 years of work experience in the above mentioned areas
- Strong PC and system navigation skills, specifically in a Windows-based environment
- Previous customer service or support and/or basic technical experience required
- Excellent verbal and written communication skills and interpersonal skills required
- Basic knowledge of food and/or nutrition-related information is a must
- Able to multi-task in a fast paced environment & set priorities within time constraints
- Courteous and professional phone manner, demeanor and attitude are essential
- Proven ability to meet deadlines, problem solve and teach others
- Excellent organizational, and customer service skills
- Must be able to work independently as well as coordinate efforts with other team members on universal customer issues
- Must be willing to work variable hours Monday - Friday from 6:00 AM to 6:00 PM (Pacific time) and on a rotating basis for on-call AM, weekend and holiday beeper support
Is This You?
To apply for this position, submit a resume to Human Resources at:
Please indicate job title in subject heading of email
"An Equal Opportunity Employer"
Computrition Inc. is an Affirmative Action/Equal Opportunity Employer. We welcome job applications from qualified individuals without regard to race, color, religion, sex, national origin, age, disability, ancestry, family care status, veteran status, marital status, or any other lawfully protected status. Minorities, women, disabled persons, and veterans are encouraged to apply. If you need a reasonable accommodation to complete the application process, please contact the Company's Human Resources Department.