Job Summary:

Duties/Responsibilities:

• Greet guests with a friendly and outgoing demeanor and accommodates any special needs or guest requests. 
• Seat guests in a timely manner while engaging them with conversation.
• Manage the waitlist during high volume periods while providing accurate quotes for wait times.
• Promptly answers phones and routes calls to the proper custodian.
• Take reservations into reservation book providing clear and accurate guest information.
• Knowledgeable in areas of menu reading to effectively field questions from guests, vendors, and phone inquiries.
• Perform side work before, during and after shift as has ended.
• Maintains a clean and organized work area/station
• Assist other team members and management as needed.
• Assist in maintaining a safe working environment.
• Present professional demeanor in attire, language, and attitude.
• Log and perform exchange of moneys for gift certificate purchases.

Required Skills/Abilities:

• Excellent verbal communication skills.
• Excellent interpersonal and customer service skills.
• Basic understanding of administrative and clerical procedures and systems.
• Ability to communicate with management regarding guest questions and/or comments.

Physical Requirements:

• Ability to stand for long periods of time.
• Walking through dining room on carpeted and hard wood flooring.
• Light/moderate lifting is required.
• Position dictates working in a fast-paced environment and subject to irregular hours including late nights, early mornings, weekends, and holidays.