We are actively seeking experienced candidates with a strong technical aptitude that enjoy working with customers to solve their IT challanges. Our Support Technicians’ are responsible for creating a high-quality standard while working with our large enterprise customers that utilize SynerComm’s resources (Strategic Business Partner Products, Customer Care Technical Support Center, Training Center) to perform projects to meet their business initiatives.

The ideal candidate will enjoy learning, growing, and servicing customers in a self-starting dynamic fast-paced environment and will have hands-on experience or certifications in some of the following areas:
• Network Infrastructure: (Routers, Switches, WAN Optimization, Load Balancing)
• Security Infrastructure: (Firewalls, Intrusion Prevention, Email Gateways, Web Gateways, End Point Security, Data Leakage Prevention, Log Management)
• Application Delivery Infrastructure: (Virtual Desktop, Application, Servers)
• Mobile User Infrastructure: (SSL VPN)
• Microsoft Windows Servers: (Active Directory)
• Unix\Linux Servers

SynerComm’s Solutions portfolio includes:
• SynerComm's DeliverIT business unit utilizes our strategic manufacturer business partner’s solutions to meet our customer’s Network, Security, Application Delivery and Mobile User infrastructure needs. Our strategic business partners include: Juniper Networks, McAfee, Riverbed, Citrix, Palo Alto Networks, Check Point Systems and LogLogic.
• SynerComm’s AssureIT performs IT Security Audits, Assessments, and Penetration Tests.

Meet objectives by:
• Establishing long-term, value-added relationships with our Enterprise clients.
• Applying IT industry expertise to create quality solutions for our customers.
• Maintaining professional and situational knowledge by understanding new enterprise application and security infrastructure technologies; attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Skills/Qualifications:
• Customer Service Focus – Empathy & Relationship Building
• Multi-tasking Capabilities – Project Management Skills
• Communications Skills - Ability to work effectively with diverse personalities
• Quality, Detail-Oriented
• Documentation Skills
• Team Oriented – Ability to lead and/or follow to accomplish goals
• Basic Sales Skills