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Answers telephone 'hot line ' and written or Internet-based inquiries from customers regarding company products. Analyzes problems with nonfunctioning electro/mechanical equipment or software applications to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. Maintains log of problems so that recurring problems can be reported to product development.

Project Summary and Position Overview:

Customer Service Representatives (Product Specialists) interact with internal and external clients to provide information in response to inquiries about products and services. Using critical thinking skills, obtain and evaluate relevant information to handle problems identified through email or phone contact. Project a professional company image through all interactions.

Essential Day -to- Day Responsibilities:

• deal directly with customers either by telephone, electronically or face to face
• respond promptly to customer inquiries
• handle and resolve customer problems
• obtain and evaluate all relevant information to handle inquiries and complaints
• perform customer verifications
• direct requests and unresolved issues to the designated resource
• keep records of customer interactions and transactions
• record details of inquiries, comments and complaints
• record details of actions taken
• communicate and coordinate with internal departments
• follow up on customer interactions

Qualifications:

• Bachelor's Degree Desired
• 3 - 5 years customer service or related experience required
• Strong customer service, problem solving & research skills
• Individual should possess strong communication skills, both written and verbal
• Working knowledge of Securities industry (Equities, Fixed Income, Options)
• Ability to work in a fast paced, time critical team environment
• Ability to collaborate with individuals across the organization
• Some travel required
• 1 - 3 years experience in Brokerage/Financial Services

Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.

Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.

Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.