Provides leadership to team for complex conceptual and tactical solutions to customers networking requirements. Manages a work queue of provisioning orders, meets metric performance for all tasks, and completes designs/configurations on time and with accuracy. Processes orders according to SLAs, On Time Performance and quality standards. Responsible for giving guidance on

Provides technical assistance, coaching and mentoring for Technicians to complete work orders, trouble tickets and maintenance tickets efficiently to provide optimal metrics in On Time Performance (OTP). Mean Tim to Respond/Restore (MTTR), and maintenance activities. Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resource

Managing the account strategy within the Public Sector account base for moves, adds and changes (MAC). This position will facilitate all required duties and tasks necessary to deliver a positive customer experience using existing tools and resources. Responsible to manage workload via cases and updates within salesforce.com. This position is the primary point of contact f

Executestrategies to win new business from new and/or existing Banking or Financial Services accounts. Developand managerelationships with acquired and/or existing customers in order to gain strategic positioning with decision makers, attain additional business, and retain existing revenue. Developand maintainaccurate sales and/or revenue forecasts and management of quota

Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones through the lifecycle (Get, Use, Pay & Renew), reinforce ecosystem hand offs, and empower customers to self serve Leverage and manage overall customer metrics, which include customer usage data, health indicators (disconnects,

Execute IT audit testing and SOX IT General Controls testing, and document test work performed, root cause analysis, summarized test results, and conclusion within workpapers. Assist with IT audit engagement planning activities including conducting interviews, documenting the process and control assessment, and developing audit objectives, test plans, and audit scope. Ass

Providing accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements Responsible for developing Regional Enterprise sales in the designated target market(s) by identifying new sales opportunities with prospective enterprise customers headquartered in the region by cold calling, premise visits,

Leveraging existing strategic client relationships and external presence to expand sales Strategic and comprehensive account plans and strategies to win new business in existing accounts. Effective relationship building internally with collaboration and problem solving with partners such as Customer Success, Product, Marketing, Solutions/Technology experts, Sales Support,

ly evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable. Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered. What We Look F

Consolidates employee pay records, ensuring compliance with payroll requirements and staying abreast of legal changes. Interprets pay policies, such as vacation, leave of absence, and disability, ensuring accurate calculations and deductions. Maintains payroll liability accounts, while reconciling on a monthly basis and completing any required adjusting journal entries. P

Drive inflight sales opportunities with Partner/Customer/Internal teams Develop and implement opportunities to cross sell and up sell accounts, increasing overall revenue spend by targeted customers. Create account plans and strategies to win new business from existing customers. Solution pricing review and negotiation Develop sales in designated account base by working w

Technician for customer/company network systems installation and/or maintenance activities. Resolves complex network problems involving power, network hardware and software, lines, modems and terminals. Uses software and hardware tools to identify and diagnose network status and problems; conducts complex network monitoring equipment installation and maintenance activitie

Providing accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements Responsible for developing Regional Enterprise sales in the designated target market(s) by identifying new sales opportunities with prospective enterprise customers headquartered in the region by cold calling, premise visits,

Drive consistency throughout day to day operations standards, tools, best practices, process knowledge and communication. Escalation assistance and situation management to drive for internal and external issue resolution coordinating across sales, service delivery, billing and service management. Ensure CSM team partners closely with AD/SE teams in order to grow revenue a

Sell across the entire Lumen portfolio, from Small Business to Regional & Large Enterprise Develop and implement opportunities to cross sell and up sell accounts to increase overall total partner & end customer business with the company Create partner/account plans and strategies to win new business from existing customers Systematic focus on new partners and new logo cus