* Actively participate in technical support call center and utilize Salesforce for customer interaction

* Provide best in class technical support for Danfoss Cooling Product Line

* Conduct internal and external presentations to increase knowledge of products and applications. Includes in-person and remote training courses and web videos

* Develop and maintain technical tools to support customers (documents, videos, etc)

* Continue to build competencies by attending trainings, conducting research, and remaining motivated to become a product and application expert

* Periodic site and customer visits to support customer applications as well as the internal sales team technically

* Become proficient in troubleshooting complex refrigeration and AC systems

* Strong coordination and communication skills

* Ability to help advance market share against strong competition

* Ability to balance high demands inherent with multiple customers while managing projects and technical discussions

* Entrepreneurial as well as strong initiative and ability to lead/drive process improvements

* Willing and able to travel regionally and internationally (approximately 5-15% travel required)

* Potential, periodic after-hours emergency phone support (via phone)

* Bachelor in Engineering (Mechanical or Electrical) or Engineering Technology with preference in Mechanical, Refrigeration, or HVAC

* Strong interest in learning HVAC/Refrigeration. Preferred experience with refrigeration and AC systems

* Experience with MS Office required