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Technical Support Analyst
Franklin, WI
Job Description
MARS Solutions Group is looking for an experienced Technical Helpdesk Support Analysts for a client located in Franklin, WI. Our client is a well-known and highly respected insurance financial organization seeking bright, tech-savvy talent.
Location: Franklin, WI
***OPEN TO REMOTE & LOCAL CANDIDATES***
Type of Role: 1st shift Onsite/2nd & 3rd Shift Remote AFTER onsite training
FREE LUNCH DAILY IN CORPORATE CAFETERIA IF ONSITE
Job Title: Technical Helpdesk Support Analyst
Experience Level: 2+ years helpdesk (not desktop) experience required
- Support is performed over the phone and with remote access software; will include Windows 10, Office 365, laptops, desktops, printers, mobile devices, and numerous in-house, commercial, and mobile applications.
- Candidates will take an average of 25 calls per day as the single point of contact for technical issues, requests, and questions for over 20,000 supported staff.
- To ensure your success and the success of the team, you will be measured on Key Performance Indicators. These include adhering to your schedule (especially attendance), first contact resolution, quality, and customer service. During the assigned shifts, candidates should expect nearly 100% of their day to be on the phone.
Training:
- Initial training period of 5-7 weeks is required with hours 8:00 AM - 4:30 PM, Monday thru Friday
- Permanent shifts will begin upon completion of Training
- Shifts will be assigned based on the requirements of the Job Posting
Details of Position:
18-month+ contract
Shift Needs
1st shift
2nd shift
3rd shift
Weekends
Requirements:
- 2+ years of first level help desk call center experience is preferred
- Strong written and verbal communication skills are required
- Ability to type 50+ words per minute is recommended
- Experience with using and supporting MS Office and Outlook is recommended
- Background in a multi-channel environment is recommended
MARS Solutions Group is an IT staffing firm with access to a wide variety of jobs at various clients across the country. We operate with the consultant's best interests in mind and align them with roles that match their skills, aspirations, and interests. MARS values our relationships with consultants. Therefore, we will stay in touch throughout the duration of the contract to ensure the job is going well and that the role meets their career development needs.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
2+ years
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