As the largest pureplay adhesives company in the world, H.B. Fuller's (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team members who collaborate with customers across more than 30 market segments in over 140countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets.

H.B. Fuller Construction Adhesives provides technologically advanced solutions to the commercial, industrial and residential construction industry. The company's recognized and trusted brands are available through an extensive network of distributors and dealers, as well as home improvement retailers.

The Quality Continuous Improvement Manager will report to the Regional Director of Operations - Flooring and will promote awareness of customer requirements throughout the flooring organization and ensure that quality and business processes are defined, compliant and continuously improved. The position is responsible for the timely containment, investigation, root-cause analysis and implementation of corrective and preventative actions for all quality events, and for interface with customers to influence customer satisfaction with the follow up data.

This role is responsible for all aspects of the development, maintenance and execution of the Quality Assurance and processes at H.B. Fuller Construction Adhesives - Flooring.The position will promote awareness of customer requirements throughout the flooring organization and ensure that quality and business processes are defined, compliant and continuously improved. The Quality Continuous Improvement Manager will communicate with Manufacturing, Technical Service, Sales, Customer Service, Strategic Sourcing, R&D and Supply Chain at all levels.

Primary Responsibilities

• Collaborate with Operations to ensure manufacturing and distribution methods, processes and performance are audited to compliance and managed thru a continuous improvement process.

• Work with R&D to improve an understanding of design for quality principles, test method analysis and define critical to quality requirements.

• Partner with Strategic Sourcing to define vendor quality requirements, compliance and impact of vendor variation on the business to improve evaluation of vendor value.

• Work with the Sales team to understand and address voice of the customer, and to interface with and influence customer perspective with data and analysis.

• Collaborate with Customer Service and Technical Sales/Service to ensure an effective dispute, claim and complaint management process is in place and achieving performance goals.

• Lead process improvement efforts to identify systematic issues, perform root cause analysis, lead kaizens, engage broader teams and implement corrective actions to sustainably fix quality issues within the organization

• Implement preventive action system and tracks progress monthly

• Participate in development and implementation of best-in-class systems and transformational processes across the entire value chain to generate significantly improved quality in our products and services.

• Suppliers - quality management system for suppliers including rating, proactive measurement and improvement

• Product - Work with the technical team to design in quality and control inputs to achieve more reliable application performance

• Manufacturing Process - Increase discipline in process effectiveness using statistical techniques, process control systems, in process testing and processing instructions

• Customer Service - support processes to increase customer satisfaction and reliably deliver for customers

• Quality Systems - implement umbrella systems that conform to customer standards

• Adopts periodical reporting system with manufacturing facilities to monitor product and process quality. Prepare quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations.

• Implement quality metrics and train site quality contacts on monitoring and reporting on assigned metrics. Address issues and trends as identified

• Conduct and manage audits to ensure continual compliance with customers, ISO9001 and internal policies and develop, implement, and review policies, procedures and systems pertaining to ISO9001

• Develop, monitor, and maintain quality controls and documentation procedures for processes

• Liaison with external auditors to ensure compliance with specifications

Minimum Requirements

• Bachelor's degree in engineering.

• 5+ years related progressive experience in quality systems, statistical analysis, and manufacturing, or equivalent combination of education and experience

• Prior experience writing, developing and/or implementing a quality program

• Practical application of Root Cause Analysis, 8D, PDCA Cycle and other continuous improvement tools.

• Project Management experience

• Excellent skills in verbal and written communication; working independently and with teams at all levels including internal and external customers

• Desired attributes include integrity, assertiveness, persistence, self-starter, problem-solver and results-driven

• Proficiency with Microsoft products including Outlook, Word, and Excel.

• Ability to travel up to 50% of the time.

Preferred Requirements

• Six Sigma Black Belt or Green Belt certified.

• Certification in LEAN, Six Sigma and Project Management

• Working knowledge of ISO9001

• Management experience

Pay is based on several factors including but not limited to education, work experience, certifications, and geographic location.

In addition to your salary, H.B. Fuller offers employees a competitive total rewards package including comprehensive benefits, incentive and recognitions programs, health & wellness benefits, 401K contributions, paid time off and paid holidays. Eligibility may vary.

H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification.

H.B. Fuller does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with H.B. Fuller, a written service agreement must be executed by Human Resources prior to submitting any information relating to a potential candidate. Without a signed service agreement, H.B. Fuller shall not be obligated for payment of any fee or compensation.