TITLE: Gatehouse Attendant

SUPERVISOR: Guest Services Manager

CLASSIFICATION: #0001 Temporary 67 days or less per calendar year

HOURLY RATE: $18/hr

The Gatehouse Attendant position is responsible for greeting guests and collecting admission while providing top quality customer service. This position will requires superior customer service with an ability to work with a diverse group of clientele, attention to detail, and a strong knowledge of the Arboretum.

JOB DESCRIPTION

90% Greet Guests and Collect Admission Fee's
*Greet visitors; provide information to them about the MN Landscape Arboretum, Horticultural Research Center, and the Oswald Visitor Center.
*Direct visitors to the correct location for their activity if necessary.
*Collect Admission Fees
*Promote & Sell memberships to non-member visitors
*Enter transactions on POS system, give customer correct change, run credit card transactions; make change for visitors when appropriate
*Keep up to date with the latest bloom reports to be able to recommend 'must see locations' to visitors.

10% Process, Prepare and Reconcile Daily Activity Reports
*Verify & Prepare daily cash settlements and reconcilements
*Prepare daily cash attendance records including member visits, paying & non paying guests, discount tickets, group attendance, weather conditions
*Report over & shorts

REQUIRED QUALIFICATIONS:
*High School diploma/GED and two years of operations or student/support experience. Training/education may substitute for some experience.
*Cash handling experience
*Must be able to follow oral and written instructions
*Current registered University/College students encouraged to apply

PREFERRED QUALIFICATIONS:
*Previous experience working in an Arboretum or Nature Center.
*Proven experience in a highly customer service oriented environment with a diverse group of clientele.
*Familiarity with Landscape Arboretum programs, grounds and buildings.
*Ability stand up for 4-6 hours continuously.

The Minnesota Landscape Arboretum is a community outreach unit of the University of Minnesota's College of Food, Agriculture and Natural Resource Sciences. The Arboretum is located west of Minneapolis/St Paul and its 1,200 acres traverse the municipalities of Chaska, Chanhassen and Victoria. As a member of the American Public Garden Association and an accredited museum through the American Alliance of Museums, the Arboretum is a tremendous public asset. Visitors engage with gardens, collections, natural areas, a farm, research demonstrations, youth and adult education, events and exhibits. For more information please visit us at:

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U:

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).