CLASS SUMMARY: 

This position is responsible for providing a variety of services to residents to assist them in gaining self-sufficiency. Responsibilities may include assessing needs; identifying available services; and providing ongoing support.

TYPICAL CLASS ESSENTIAL DUTIES: (These duties are a representative sample; position assignments may vary.)

1. Conducts interviews and/or assessments to determine individual needs, job interests, qualifications, and eligibility for services.

2. Identifies available services based on individual need, including: financial education; job training; job placement; and other services.

3. Provides support to individuals, including: creating self-sufficiency goals; providing continual guidance; assisting with job search tasks; and assisting residents in accessing resources.

4. Maintains client information.

5. Prepares reports outlining program outcomes.

6. Conducts research to identify the potential for additional self-sufficiency services.

7. Monitors individual compliance with program contracts.

8. Monitors individual participation in programs and/or services.

9. Performs other duties of a similar nature or level.

TRAINING AND EXPERIENCE (positions in this class typically require):

Associate’s degree in Human Services or related field; 2-4 years of related experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

LICENSING REQUIREMENTS (positions in this class typically require):

• None

KNOWLEDGE (position requirements at entry):

• Department policies and procedures;

• Related programs and services;

• Computer and related software;

• Methods of preparing reports;

• Research methods;

• Case management principles and practices;

• Applicable contract requirements.

SKILLS (position requirements at entry):

• Assessing individual needs for services;

• Identifying appropriate services;

• Providing case management support;

• Using computers and related software;

• Maintaining client information;

• Monitoring compliance with contracts;

• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information and to receive work direction.

PHYSICAL REQUIREMENTS:

Positions in this class typically require: reaching, standing, walking, fingering, grasping, feeling, talking, hearing, seeing, and repetitive motions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.  Sedentary work involves sitting most of the time. Walking and standing are required only occasionally.

NOTE:  

The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.