Job Description

• Develops and maintains key strategic partnerships to ensure operational efficiency.
• Evaluates program performance/KPI results.
• Provides program subject matter expertise to program implementation teams and matrix operational stakeholders.
• Establishes and maintains program playbook of standard procedures and best practices.
• Proposes solutions to business issues/problems.
• Represents BCBSNC in meetings with external parties including consultants, vendors, and others and may include service delivery management of vendors.
• Provides analysis and development of business processes to ensure operational efficiencies.
• Develops effective business process improvement initiatives and communication plans.
• Develops escalation process to channel issues and concerns to appropriate parties.
• Evaluates project risks, developing contingency plans and responding to change in risk as the project progresses.
• Performs analytic functions and coach others in analytical production, technical and other areas.
• Proposes a variety of solutions to business issues/problems utilizing appropriate analysis tools (i.e., Cost/Benefit Analysis, Flowcharting, etc.).
• Develops and tracks budgets, operating plans, and financial cost forecasts to support the objectives of the program.
• Provides indirect reports, if applicable, with well-defined expectations, ongoing feedback, coaching/ mentoring and/or training.

Hiring Requirements

• Bachelor's degree or advanced degree (where required)
• 5+ years of experience in healthcare
• In lieu of degree, 7+ years of experience in related field

Preferred Skills/Qualifications

• Thorough understanding of program management methods
• A business acumen with strategic ability
• Developing successful partnerships with program vendors
• Organizational and leadership skills
• Great problem-solving abilities
• Excellent communication skills
• Collaborative Teamwork
• Program management of value-based programs experience preferred
• Clinical background preferred

Salary Range