Major Responsibilities:

• Performs post-breast surgery bra and breast form fittings and provides education and instruction on use of products.
• Assists clients in the fit, color, and style selection of cranial prosthesis for appearance restoration following medical hair loss. Educates client on proper wig care.
• Documents in the medical records to track measurements and products that were supplied and enters charges. Follows up with physician when necessary.
• Maintains in-depth knowledge of merchandise including special cancer-related and products, books, gifts, salon services, breastfeeding products and complimentary services.
• Performs sale of merchandise in person or via phone. Responsible for accurate cash, check and credit card transactions.
• Assists manager with ordering products for sale in the boutique. Ensures proper inventory management.
• Assists with visual merchandising, which includes product display, store cleanliness, product and fixture placement, signage, and merchandise planning. Plans and implements special promotional events (i.e. holidays, sidewalk sale, etc.).
• Performs clerical duties to support acupuncture and massage therapy, including scheduling and registering appointments, chart preparation and charge entry.
• Establishes positive patient/customer relationships to ensure return business. Assist customers with returns and complaints.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• High School Graduate.

Experience Required:

• Typically requires 3 years of experience in retail operations that includes experiences in display arrangement, inventory control, cash balancing, merchandising, selling, and/or clinical experience with durable medical equipment.

Knowledge, Skills & Abilities Required:

• Excellent communication (including perceptive listening), customer service and organizational skills.
• Intermediate computer skills including knowledge of Microsoft Office or similar products, electronic mail and patient billing software.
• Ability to perform basic mathematical calculations and handle cash.

Physical Requirements and Working Conditions:

• Must be able to stand and walk throughout the workday.
• Able to frequently lift up to 50 lbs. (i.e., stocking).
• Must have functional speech, vision, hearing, and touch.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.