As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community!

Meijer Rewards

• Weekly pay

• Scheduling flexibility

• Paid parental leave

• Paid education assistance

• Care.com/back-up care assistance

• Team member discount

• Development programs for advancement and career growth

Please review the job profile below and apply today!

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What You'll be Doing:

• Provides accurate and creative solutions to user problems of moderate nature to ensure user productivity.
• Enhances and develops quality support methods and communication skills through coaching feedback and other developmental approaches.
• Assists in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction.
• Researches, resolves, and responds to questions received via telephone calls, letters, and callbacks in a timely manner, in accordance with standards.
• Escalates problems to appropriate individual based on established guidelines and procedures.
• Makes Add, Delete, and Modify changes to printer control tables and printer appliances.
• Makes Add, Delete, Modify changes to pager tables and controls the physical pager inventory.
• Makes Add, Delete, and Modify changes to Incident Ticket application tool and Helpdesk Processes document tool.
• Acquires and maintains current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers.
• Attends training sessions and possibly assists in training workshops.
• Participates in team projects that enhance the quality or efficiency of Helpdesk service.
• Assists in special product-related issues as needed.
• Develops business and technical writing skills.
• This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required.

What You Bring with You (Qualifications):

• Bachelor's or equivalent.
• Prefer experience in computer systems or IT support.
• Understanding of multi-platform environments.
• Excellent customer service and interpersonal skills; telephone etiquette.
• Ability to use customer service standards and follow guidelines, as well as to help others interpret policy.
• Thorough understanding of trouble ticket process.
• Excellent organizational skills.
• Strong oral and written communication skills (technical and non-technical).
• Demonstrated problem-solving skills.
• Ability to maintain a high level of client trust and confidence in the group's knowledge of and concern for clients' needs.
• Capable of involvement in multiple projects through all life-cycle phases, ensuring they are in accordance with established direction and standards.
• Broad range of application, network, and desktop knowledge is highly desirable.