The American Bar Association (ABA) was founded on a commitment to advance the rule of law in the United States and beyond by providing practical resources for legal professionals, conducting law school accreditation, developing model ethics codes and more. Today, the ABA remains a member-based organization that works to ensure access to justice for all, a fair legal process, and respect for the rule of law at home and across the globe.

The ABA is committed to service and refining the standards that guide the legal profession. ABA staff are provided multiple types of continuing education and career development opportunities. Your work will help eliminate bias, enhance diversity, and advance the rule of law throughout the US and around the world.

The ABA recognizes the value staff contribute to our success through a generous benefits package that protects their health and their financial security. The ABA's wide array of benefit offerings include 401(k), medical, dental, vision, flexible spending accounts, health spending accounts, supplemental life and disability insurance, prepaid legal programs, and a complimentary membership to the American Bar Association, which offers additional benefits.

Flexible/hybrid work arrangements may be available for residents of CA, DC, IL, IN, IA, MD, MI, MN, TX, VA, and WI. Residency requirements may apply. ABA employees are eligible to apply for the Public Service Loan Forgiveness Program (PSLF).

Job Summary/General Purpose of Job

• The Market Researcher plays a crucial role in guiding the direction of the Product and Marketing strategies by providing deep insights into consumer behaviors, market trends, and discovering sources of competitive advantage. Through the execution of comprehensive research studies, this position helps to inform product development, marketing strategies, and business decisions, ensuring that the Association remains competitive and responsive to market demands.

Essential Job Functions and Responsibilities (listed in order of importance and/or time spent)

• Design and implement qualitative and quantitative research studies to understand market trends, customer preferences, and competitive dynamics.
• Analyze and interpret data using statistical software to identify actionable insights that inform marketing strategies and product development.
• Design and implement advanced statistical methods to develop insightful intelligence reports that provide clear interpretations of the analysis performed. These reports should include actionable recommendations for product and membership strategy.
• Design instruments to conduct surveys, focus groups, interviews, and other research methods to gather primary data on consumer behavior and market opportunities.
• Collaborate with cross-functional teams, including marketing, product development, and sales, to share research findings and recommendations.
• Monitor and report on industry trends and market changes, using a variety of sources to stay ahead of shifts in the market landscape.
• Other duties as assigned.

Required Education, Qualifications, Experience

• Bachelor's Degree from four-year college or university.
• A minimum of 5 years' meaningful experience in research.
• A minimum of 2 years' experience with research design and methodology, data collection and analysis, knowledge management, and data visualization.
• Advanced knowledge of statistics, quantitative research methods, or decision sciences.
• Proficiency using statistics software (Python or R packages).
• Experience using effective data visualization techniques using Tableau or open-source packages in Python or R.
• Experience querying samples from databases using SQL.
• Exceptional ability to synthesize large volumes of information into easy-to-understand reports and to explain complex problems in simple terms to non-technical audiences.
• Excellent customer service to satisfy stakeholders' needs in a timely and courteous manner. Excellent problem-solving skills with an inquisitive and strategic mind. Willingness and ability to keep learning new technologies and methods.

Preferred Education, Qualifications, Experience

• Master's degree in Statistics, Market Research, Economics, Business, or related quantitative field.
• Experience working with membership-based professional associations.
• Experience working with Product development teams with a customer experience focus, highly preferred.

Physical Requirements

• Normal office conditions.

Extent of Travel Required in the Job

• As a normal course of business, this job will typically require travel of up to 5% of the time.

• ABA Chicago, 321 North Clark, Chicago, Illinois, United States of America