Old Republic Surety Company (ORSC) is currently seeking a Claims Assistant I to join its Claims Team at its home office located in Brookfield, WI. Under the guidance of the Claims Administrative Supervisor, the Claims Assistant I provides administrative support to adjusters within the Claims department and assists with the prompt and efficient processing of claims.

DUTIES AND RESPONSIBILITIES:

• Set up new claim files in company claim processing system, obtain needed underwriting information, and work with adjusters on next steps.
• Prepare correspondence using departmental templates and adjuster-scripted written copy. Compose and type inter-departmental memos, letters, and claim acknowledgments, as needed.
• Prepare and type standard and custom reports, comparisons, and/or spreadsheets to assist adjusters with claim determinations.
• Answer incoming telephone calls, and determine next steps, while providing excellent customer service.
• Establish and maintain internal records, lists, and files, as required by internal audit and/or assigned adjuster.
• Process incoming mail to identify whether new or existing claim. File, scan, photocopy, and distribute within the Department, as appropriate.
• Monitor claims department email inbox and distribute to adjusters or respond as needed.
• Assist with processing legal bills, reserves, loss payments, and pursued recoveries, some of which may require complex reasoning skills.
• Other duties as assigned.

QUALIFICATIONS:
This position requires a High School diploma or equivalent, and at least one year of related experience.

Working as a Claims Assistant I requires one to work independently and effectively within a fast-paced environment. Proficiency with Microsoft (MS) Windows and Office products is necessary.Other skills necessary include excellent oral and written communication skills, strong organizational and accurate proofreading skills, the ability to maintain accurate records, the ability to exercise discretion with confidential information, strong attention to detail, and the ability to use a variety of office equipment.

PHYSICAL AND ENVIRONMENTAL DEMANDS:
This position requires one to sit for extended periods of time and stand and/or walk occasionally. The position requires one to occasionally push, pull, carry, and/or lift up to 10 pounds. No personal protective equipment is required. Ergonomic equipment is available to employees.

WHO ARE WE?
Old Republic Surety Companyunderwrites contract, fidelity, and commercial bonds, serviced through a network of more than 4,500 independent insurance agencies. Solutions provided include bid bonds, performanceand payment bonds, and maintenance bonds for large, middle market and smaller growing contractors. ORSC consistently offers superior service and creative underwriting options in all 50 states.

WHY OLD REPUBLIC SURETY COMPANY?
Old Republic Surety Company offers numerous opportunities for our employees to grow and prosper. We have a culture of growth from within and we support our employees' pursuits in advancing their careers. We offer this in an open-door, collaborative workplace that encourages and rewards both teamwork and individual contributions. We want bright, passionate individuals who share our values and quest for success. To learn more about our company culture and our outstanding benefits, please visit ourand watch this.

COMPANY BENEFITS

Financial:

• Competitive salary
• 401k Savings & Profit-Sharing Plan, including company match contribution
• Roth investment options
• 529 Education Savings Plan
• Employee Referral Bonus Program

Health:

• Health Insurance
• Dental Insurance
• Flexible Spending & Health Savings Account options
• Life Insurance
• Vision Insurance
• Supplement Life Insurance
• Long-Term Disability Insurance
• Paid Leave of Absence Benefits
• Accident & Critical Illness Insurance
• Pet Insurance

Work-Life Balance:

• 38.75 hour standard work week
• Hybrid work opportunities available upon completion of training
• Casual business attire
• Generous paid time-off (PTO)
• Paid holidays
• Volunteer opportunities
• Company-sponsored events and outings

Interested? Click 'apply' and follow some very simple steps to get your resume in front of the Talent Acquisition Team.

For this position, online skills assessments are required to be taken for job fit and overall computer & internet literacy. As part of the consideration process, a satisfactory score must be achieved in both assessments to continue to be considered.

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Old Republic Surety Company is an Equal Opportunity Employer and is committed to maintaining a diverse workplace.