You will provide internal support to the Key Account Manager(s) by coordinating sales-related activities between Modine and our customers.

Work closely with the Key Account Manager to complete customer quotations in a timely manner. Understand how to process customer RFQ's through GQRS system (as support) and use this tool to quote and release new programs
Ensure that the account team is following work instructions and that appropriate approvals are obtained prior to quoting
Respond to customer RFQ's and change requests using various customer web based quote systems or completing quote and tooling transparencies.
New customer account set up, including but not limited to, obtaining customer credit documentation and risk rate assessment
Review initial purchase orders to ensure pricing accuracy, customer contracts/notifications, enter orders for Racine, request estimates, set pricing under Key Account Manager/Rep direction/supervision, quote, follow up with customers and internal Modine where deemed necessary
Assist by reviewing the customer's terms and conditions or clauses and providing feedback to the Key Account Manager. Route T&C/clauses to other internal departments (warranty, engineering, pricing, quality, etc.) for their input.
Ensure copies of all contracts / terms that have been reviewed are saved in the appropriate customer file.
Support the by providing assistance to document processes, make process improvements and other projects as requested.
Continually work with Modine's estimating department and the plants to understand estimates, costs and BOM structures.
Develop and maintain a close working relationship with customers, immediate internal team members to provide customer and company support
Continually work with Credit Department, Key Account Manager, plants and Pricing Department to resolve customer and plant-related price issues that contribute to DSO.
Initiate New Product Releases (NPR) as required ensuring that the process of the NPRs has been complete
Acquire knowledge of Modine pricing system and guidelines for setting up and maintaining pricing.
Understand how prices being quoted to our customers were developed.
Work closely with the Key Account Manager and customer to confirm that pricing has been accepted before the price catalog is updated
Communicate with our manufacturing facilities on price changes
Review the customer's price contracts for accuracy
Have a basic understanding of our products in order to support business processes required to release new programs and for future customer support
Track production life of product, re-quoting at the service only level when necessary
Work with engineering to determine which part numbers will be set-up for service on all new programs. Request estimates for all parts, generate and submit quotes to customer. Release internal paperwork to ensure pricing, drawings and bills of material are set-up in our internal system
Ensure tooling/development charges are invoiced to customer upon notification of PPAP approval from plant/engineering or based on previously agreed to invoicing timeline
Assist the Manufacturing Engineer and/or Program Manager on tooling reconciliation projects as required by the customer.
Mediate between Customer and internal Modine areas such as but not limited to IT, Pricing, Credit or plant personnel to solve commercial issues.
Assist Key Account Managers or work directly with marketing personnel annually regarding customer account forecasting. Enter details into the Sales Plan/Business Warehouse
Maintain an up-to-date organized customer program/part file. The file will include history and ongoing items such as quotes, NPRs, CRs, pricing changes, acceptance and compliance to price changes
Support customer communications and follow up activities related to 80-20 initiatives, economic price increases, force majeure events, tariffs, etc.

• An associate's degree and/or equivalent experience in business administration, engineering, sales, and/or inside sales is preferred. Minimum of a high school diploma is required.
• Excellent organizational, written and verbal communication skills, good math capability, and computer skills (Excel/Word/SAP).
• Team player who can handle a wide range of activities and adjusts well to changes.
• Multi-task and prioritize their workloads.

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