Consumers Credit Union (CCU) is looking for our new Director Mortgage Operations! This is a fantastic opportunity to enhance the real estate loan experience for both employees and members for one of Illinois' top-rated credit unions and a certified Great Place to Work!

While reporting directly to the VP of Mortgage, as the Director Mortgage Operations, you will be responsible for continuous process optimization and improvement initiatives.

Location: This is a hybrid / flex position based in Northern Illinois. 2-3 days/week onsite at our Lake Forest corporate office; remaining days are work from home. Local Northern IL/Southeast WI candidates only!

Main Responsibilities:

• Ongoing workflow design and system optimization from application to closing. You'll partner with end users of the platforms to identify gaps and opportunities to improve system utilization and ease of use for internal and external end users.
• Adapting the Credit Union's credit risk and underwriting approach based on current market conditions and affordability changes. You'll monitor delinquencies and performance for real estate loans regardless of whether they were sold or held in the Credit Union's portfolio. You'll also be responsible for the Credit Union's portfolio real estate underwriting guidelines.
• Develop and maintain reporting and appropriate scorecards to closely monitor performance metrics across all roles and key results within mortgage lending. You'll collaborate with the Business Intelligence team as needed to access data and establish the appropriate dashboards.
• Collaborate with key business leaders to develop future state solutions to enable internal team members to meet and exceed member needs.
• Seek internal and external input about member experience. You'll recognize, escalate, and act when work processes, procedures, or policy issues may impact the members or employees.
• Partner with the System Administrators to ensure smooth implementation of software updates, and proactively communicate the updates to internal end users.
• Establish and maintain real estate loan policies and program guidelines.
• Ensure compliance with all federal and state laws, rules, and regulations including credit union policies and procedures relevant to the mortgage lending division.
• Plan, oversee, and lead the work of the team to meet functional and individual operational objectives and goals. You'll coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities. Responsible for staffing decisions and performance management of team.

Qualifications:

• Bachelor's Degree in Business, Finance, or related.
• 10+ years' experience in Mortgage Operations Management. Strong knowledge of industry products, policies, and procedures, underwriting requirements, conventional and government loan requirements, operations, and compliance requirements.
• 5+ years' experience in Change Management. Proven track record of effectively leading through change.
• 5+ years' people management experience.
• Demonstrated ability to collaborate effectively with others, directly and indirectly, influencing positive outcomes.
• Highly proficient critical and strategic thinking skills.
• Customer-centric and people first focused.
• Digital acumen for Home Lending strongly preferred.

With CCU you'll enjoy:

A stable, growing, well-managed company with a bright future. A sincere commitment to our core values: Be Helpful, Act with Integrity, Be Transparent, Keep it Simple, Be Positive, Embrace Inclusion and Diversity. A belief in developing our employees to their fullest potential. And total rewards that include competitive pay and other benefits:

• FREE: basic life insurance, short-term and long-term disability insurance, employee-only fitness center.
• Multiple plan options for medical and dental, vision coverage, tax-advantaged spending accounts, employee assistance program, tuition assistance, student loan assistance, paid parental leave, and more.
• Generous Paid Time Off (accrue up to 4 weeks during your first year!) + 11 company paid holidays + CCYou Day - a paid day off for you to focus on your wellbeing.
• 401k with company match + pension plan fully funded by the company.

More about CCU:

We're Consumers Credit Union (CCU) and we're The People in Your Corner.

We're a financial institution just like a bank, except not exactly. Banks have customers, but because we're a not-for-profit, member-owned credit union, we have members. And because we're not a bank, we don't drive up profits just because shareholders demand it. Instead, we focus on driving up member happiness through low loan rates, high deposit rates and low- or no-fee products and services. We focus on things like transparency, simplicity, helpfulness, integrity, positivity and inclusion - and we always put our members first.

In fact, we serve over 200,000 members and have over $3 billion in assets. We employ nearly 500 people in the Chicago area and have 14 branch locations in Illinois. We offer access to a national shared branching network, and more than 80,000 surcharge-free ATMs worldwide. And although we've been around for over 90 years, we're just getting started!

Equal Opportunity Employer:

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.

We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team at: or 877-275-2228.