26-Mar-2024

Section Supervisor, Admissions

2652BR

Temporary/Seasonal

Job Function and Responsibilities

Just imagine: 216 acres in a beautiful park-like setting, with amazing stops along the way, to see any number of nature's wonders. Whether that be iconic North American animals at Great Bear Wilderness, jumping into the jungle at Tropic World to meet our new silverback gorilla, or taking in a super spectacular dolphin show at the Dolphinarium. Brookfield Zoo has been a remarkable destination since 1934 and the Chicago Zoological Society has been an international leader with our cutting edge role in animal care and conservation.

The Section Supervisor, Admissions is responsible for ensuring guests are having a quality and enjoyable entrance experience by assuring crew members are friendly and approachable and providing exceptional customer service to guests, generating revenue and working to accommodate the needs of customers while ensuring the quality of products and service levels.

The Section Supervisor, Admissions serves as a role model for seasonal crew while ensuring the assigned crew is providing guests with exceptional guest service and up selling packages and memberships to guests. This is accomplished while following and enforcing all applicable institutional policies and departmental procedures. You will also train the Admissions crew on departmental operating guidelines and procedures, including customer service, cash handling, up selling internal attractions, memberships and other initiatives as instructed. Utilizing your ability to operate a point-of-sale (POS) cash register system with accuracy and efficiency, you will collect revenue and promote admission, parking, membership sales, internal attractions, and rentals while up selling and maximizing the guest experience. You will make use of your math skills to assist in reconciling cash register and access control transactions ('counting out') for all seasonal crew and perform spot audits to ensure performance complies with departmental standards and procedures as well as run end-of-day reports to generate revenue and attendance totals to ensure attendance counts are accurately tracked in the appropriate attendance category. You will also validate tickets sold at the admissions entrance areas for guest admittance for zoo admission and internal attractions; collect and record exact counts for each non-paying attendance category, e.g., adults, children, members, etc., in order to report daily attendance for the census report and perform front-line duties during off-season and/or to facilitate an exceptional guest experience which includes providing coverage for breaks for crew to assure continuous service. You will demonstrate your prior customer service experience providing assistance and directions to guests and crew including effectively resolving complaints and escalating as appropriate and ensuring functionality, proper maintenance and cleanliness of rental equipment, supplies are properly stocked at locations, locations are presentable to guests and POS hardware is working properly.

Position Requirements and Specifications

This is a temporary position. The starting wage: $16.50/hr.

The requirements for this position include:

• High School graduate or (GED) equivalent preferred.
• Minimum one year customer service-related work experience required with demonstrated strong customer service skills.
• Previous supervisory experience preferred.
• Must be able to operate a point-of-sale system accurately and efficiently.
• Accurate basic math skills required.
• Basic computer skills required; experience with Microsoft Word and Excel preferred.
• Ability to work effectively under pressure, meet deadlines, and handle multiple tasks required.
• Ability to effectively resolve guest and employee-related issues.
• Ability to work with little supervision required.
• Ability to effectively communicate required.
• Experience and/or ability to work and interact effectively with a diverse, multicultural audience. Multilingual ability, Spanish fluency a plus.
• Must have the ability to work non-standard hours including evenings, holidays, and weekends.

Admissions Section Supervisors are assigned to work the parking booths, admission booths, guest relations buildings, stroller rentals, internal attraction ticket booths or entrances, and/or access control for general admission or internal attractions. It may be necessary to walk/travel up and down traffic lanes in order to obtain attendance counts. Admissions Section Supervisors may also be required to temporarily assist at other guest services locations as directed, such as food service areas.

Additional Information

The Chicago Zoological Society is an Equal Opportunity Employer.

Schedule Details

Brookfield Zoo is open every day of the year including weekends and holidays. We are seeking individuals that are able to work a flexible schedule that would include working weekend days (when we are busiest) as well as regular week days. The work shifts are usually from 4 to 8 hours in length generally during the hours that Brookfield Zoo is open. The work schedule may start as early as 8:00 a.m. and end as late as 7:00 p.m. (10:00 p.m. on weekends and for special events). This temporary position requires flexible availability to work non-standard hours including evenings, holidays, and weekends.

Job Location

Chicago Zoological Society-Brookfield Zoo

Zip Code

60513

Department

Admissions

Group

Guest Services

Union Status

Non-Union