This registered (7/63) role will support the Brokerage Services team which specializes in supporting Northwestern Mutual financial advisors with mutual fund trading, tax statements, and cost basis operational support and consultation as well as holistically providing consultation and superior customer service to Northwestern Mutual Investment Services client's acting in a

Vision setting Accountable for mid term term vision for the middleware product portfolio outlining how it aligns with business outcomes and developer needs. Goal setting Establish clear product objectives and key results, fostering alignment among the engineering, developer, and architecture teams. Roadmap development Craft a comprehensive product roadmap that effectively

From the initial payment on an insurance application until a payment is made to a surviving beneficiary, money movement is central to almost every transaction we process at Northwestern Mutual. Insurance Service Account (ISA) Billing & Payments is right at the heart of it with $15B+ of revenue annually, spanning more than 3.5M billing accounts. Processing client payments

Delivers a personalized and remarkable experience for our clients by answering their questions, providing servicing options and helping them with their products or services in a call center environment Proficient at resolving inquiries and transactions from Financial Reps and clients on basic and intermediate (semi complex) level calls and transactions in a registered are

Delivers a personalized and remarkable experience for our clients by answering their questions, providing servicing options and helping them with their products or services in a call center environment Proficient at resolving inquiries and transactions from Financial Reps and clients on basic and intermediate (semi complex) level calls and transactions in a specialized ar

Delivers a personalized and remarkable experience for our clients by answering their questions, providing servicing options and helping them with their products or services in a call center environment. Works on becoming proficient at resolving inquiries and transactions from Financial Reps and clients on basic and intermediate (semi complex) level calls and transactions

Supports daily supervision through resource coordination, and monitoring of service and work quality. Management responsibilities including selection, training, developing, motivating, coaching, and performance evaluation. Manage vendor relationships and ensure vendors meet the expected service and quality goals. Assists in development and provides oversight of audit func

The Sr Director Business Operations & Strategy is a key member of the Claims leadership team and serves as a trusted strategic advisor to the Claims department head. They will help drive the Claims department strategy, vision, mission, and operating plan and will ensure strategic alignment across the department. Primary Duties & Responsibilities Strategic Planning Develop

Directs and co manages the operations of the LTC Claims team. Responsible for recruitment, selection, training, development, retention, motivation and salary administration of the LTC Claims personnel. Directs and monitors the activities of the team to ensures timeliness and productivity. Ensures adherence to established practices and procedures, contract provisions, and

Provide leadership and oversight of assigned Long term Care claims operations, ensuring claims are being administered in compliance with applicable state laws and regulations. Manages teams through recruitment, selection, training, development, motivation, and salary administration of staff. Provides thought leadership on the future state of claims processes and works wit

Develops, identifies, analyzes, and improves existing business processes to improve product/service quality, increase efficiencies, reduce costs or waste, decrease errors or delays, and increase customer satisfaction. Gathers business requirements and develops process maps and gap analysis to identify, recommend, and independently implement opportunities for improvement t

Manages the overall accountabilities of shared services operations team(s) in one or more service teams such as print, special mail, document imaging , enterprise distribution, records, insurance contract assembly, or content delivery operations to ensure the department service goals and objectives are achieved. Accountable for supervision of professional, office and/or p

Manages a caseload of established Disability Income claims, to determine continued benefit eligibility and make accurate payments of benefits. Reviews annual forms for changes in working status and utilizes system tasks to interpret and analyze pertinent facts in making contractual claim decisions.Work directly with customers to create a positive customer experience when

Manages a caseload of established Disability Income claims, to determine continued benefit eligibility and make accurate payments of benefits. Reviews annual forms for changes in working status and utilizes system tasks to interpret and analyze pertinent facts in making contractual claim decisions.Work directly with customers to create a positive customer experience when

Delivers a personalized and remarkable experience for our clients by answering their questions, providing servicing options and helping them with their products or services in a call center environment Becomes proficient at resolving inquiries and transactions from Financial Reps and clients on basic and intermediate (semi complex) level calls and transactions which requi