Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics. Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success. Provide feedback to management on processes improvements that increase

Manage and lead a team of customer service reps on a daily basis. Participate in a rotational training program covering all aspects of customer service management. Set goals and provide mentoring / coaching. Perform quality monitoring on team members and provide feedback. Audit department processes and identify areas for improvement. Assist in the recruiting process to fi

Develop foundational knowledge of Uline's products, systems, processes and customers through hands on work in customer service, operations, analytics and other aspects of the business. Learn Uline's business from the ground up through extensive customer interaction and product training to prepare you for future placement within the organization. Work on cross functional p

Oversee Uline's brand implementation on private label products, which account for over 60% of our 40,000+ product offerings. Manage and develop a team of private label team associates and brand designers. Coordinate with product managers on project specifications for product, packaging and label design. Establish strong relationships with domestic and international vendor

Manage Uline's Oracle EBS application, providing responsive customer service to EBS users. Lead planning and implementation of large software development efforts involving multiple business stakeholders. Oversee the development team, setting strategy for designing and developing complex applications based on business requirements. Maintain knowledge of best practices in I

Manage and execute Uline's safety program across our network of 14 Distribution Centers in four states across the United States. Collaborate with management to establish safety goals and ensure our program meets both legal requirements and Uline's standards. Develop a team of safety professionals with a drive for continuous improvement and excellent communication skills.

Manage, mentor and develop team of System Application Testers, ensuring thorough and accurate testing processes are in place. Maintain an in depth working knowledge of Uline system and processes to identify and propose informed programming enhancement recommendations. Direct large scale IT projects and implementations, serving as a resource for Customer Service leadership

Oversee the Creative Web team in the development of online marketing materials while upholding brand standards. Collaborate with key stakeholders to bring creative visions to life. Manage the development of page flow, site structure and transition of print to digital. Direct ecommerce solutions supported by web based promotions, page layouts and other creative assets. Gui

Develop inventory planning and distribution strategies as Uline expands into new markets and diversifies its warehouse supplier base. Diagnose supply chain challenges, anticipate evolving areas of growth and ensure prompt support for necessary system, process and physical improvements. Partner to optimize logistics networks and evaluate the impact of proposed logistics ch

Direct a team of Product Associates to select new products and maintain the current product assortment for our growing North American company. Review competitor's offerings, customer comments and market trends to make informed recommendations on new products for Uline. Manage international and domestic vendor relationships through meeting direction and strong negotiation

Research and source new products from domestic and international vendors. Provide product recommendations based on competitors offering reviews, customer comments and market trends. Lead vendor meetings and negotiations. Assist catalog layout processes and strategize with management on new product placement within its pages. Seek creative methods to increase company profi

Direct development and delivery of 400 internal and external applications, working closely with the CIO and other leaders on business initiatives. Guide a 400+ person software development team to deliver high quality code in a customer focused, agile and accountable manner. Manage capital and operating budgets for the software development team. Oversee complex IT applicat

Oversee day to day operations of the warehouse, including freight, returns, receiving, parcels and transfers. Lead and develop warehouse team to deliver unparalleled customer service. Manage daily plan to exceed expectations for productivity and accuracy. Maintain a clean, safe warehouse environment. Minimum Requirements Bachelor's degree. 7 10 years management experience

Lead Human Resources for one of Uline's top performing locations, with over 850 employees and growing! Consult with leadership in the areas of workforce planning, recruitment, succession plans, employee relations, performance, development, compensation, benefits, communications and overall people effectiveness. Focus on managing full cycle recruitment, recruiting and meet

Manage diverse teams of facilities staff including maintenance, grounds and custodial workers. Ensure appropriate staffing levels and leadership. Accurately plan budgets, capital expenses and projects. Audit and inspect buildings, sites and equipment for appearance, repairs, and maintenance work. Develop policies and guidelines for facilities inspection, set up, maintenan