Patient satisfaction Serves as first point of contact and triages all incoming calls. Demonstrates the ability to be flexible, adaptive to change, and handle stressful situations in a mature, professional manner. Protects behavioral patient privacy at all times, verbally and physically, by checking for release of information before confirming a patient's presence, securin

Presents a friendly, approachable, professional demeanor and appearance. Provides accurate information and timely updates to patients and customers. Addresses questions and concerns promptly, or identifies appropriate person and resources to do so. Provides directions or help to patients and customers with finding their way. Uses effective service recovery skills to solve

The Patient Access Service Representative (PASR) delivers an exceptional patient experience for "front of house"/patient facing needs. Proactively greets patients and visitors and creates a helpful, positive, welcoming and friendly patient experience. Provides outstanding customer service both in person and on the phone. EXPERIENCE DESCRIPTION A minimum of one year of exp

The Patient Access Service Representative (PASR) delivers an exceptional patient experience for "front of house"/patient facing needs. Proactively greets patients and visitors and creates a helpful, positive, welcoming and friendly patient experience. Provides outstanding customer service both in person and on the phone. EXPERIENCE REQUIRED A minimum of one year of experi

The Patient Access Service Representative (PASR) delivers an exceptional patient experience for "front of house"/patient facing needs. Proactively greets patients and visitors and creates a helpful, positive, welcoming and friendly patient experience. Provides outstanding customer service both in person and on the phone. EXPERIENCE DESCRIPTION A minimum of one year of exp

Greets patients and visitors in a prompt, courteous, and helpful manner, collects insurance co payments, and responds to routine requests for information. Schedules and maintains calendar of appointments, meetings, and travel. Coordinates related administrative aspects such as agendas, site selection, food/beverage selections, audio visual arrangements, and document prepa

Greets patients and visitors in a prompt, courteous, and helpful manner, collects insurance co payments, and responds to routine requests for information. Schedules and maintains calendar of appointments, meetings, and travel. Coordinates related administrative aspects such as agendas, site selection, food/beverage selections, audio visual arrangements, and document prepa

Greets and checks in patients arriving for their appointments. Ensures patient information is complete and accurate. Collects patient responsibility as identified in the pre registration process. Completes the registration process on walk in patients, verifies and/or updates patient demographic and insurance information if changes or additions have occurred. Verifies insu

Offers various assistance to patients to include when applicable arranging transportation needs, providing directions, locating wheelchair, answering call lights, passing food trays, etc. Performs routine office assistant duties to support the department as needed, i.e. copying, faxing, opening mail and data distribution. Maintains all storage and equipment areas in an or

Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co pays, deductibles, and previous balances; posts payments and updates demographic and insurance information; obtains prior authorizati

Maintain diary/calendar of all deadlines for data breach notifications, reporting and responses to regulatory investigations Draft breach notifications to individuals and regulators Draft responses to regulatory investigations and requests for information, including compiling narrative responses, exhibits and bates labeling Interface with clients, insurance carriers, and

Front desk Concierge (on call) Join the transformative team at City of Hope , where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Ora