Not Authorized
You are currently not authorized to access this section.
Please contact your Administrator to change your authorization settings.
Please contact your Administrator to change your authorization settings.
Computer Support Specialist
Milwaukee, WI
Job Description
Position Summary
Under the direction of the Manager of IT Services, the Computer Support Specialist provides help desk assistance and technical support for all BMO Harris Bradley Center users and staff. The Computer Support Specialist performs troubleshooting and maintenance for desktop computers, printers, Ticket Office terminals and assorted peripherals; interface with customers to ensure technical issues are being managed and resolved with exceptional customer service skills. Assist with technology implementations and follow and enforce IT Department guidelines to insure the long term success of the Company.
Essential Duties and Responsibilities:
Working knowledge of Microsoft Windows desktop operating systems and Microsoft Office products including Word, Excel and PowerPoint, and strong working knowledge of operating systems in a network environment. CompTIA A+ Certification preferred. Working knowledge of hardware including: PC’s, printers, laptops, and tablets. Requires knowledge, skills and abilities in troubleshooting techniques and use of computing, network, information and data systems; file and printer servers, directory services, and application roll-out software, Excellent documentation and communication skills, customer service skills and ability to work independently.
Minimum Qualifications:
Associates degree in Information Technology Desktop Support, Computer Science degree or other computer-related field or two years experience performing help desk or technical support functions in a corporate environment is required.A combination of relevant education and experience may satisfy the degree requirement.
Other Requirements:
Under the direction of the Manager of IT Services, the Computer Support Specialist provides help desk assistance and technical support for all BMO Harris Bradley Center users and staff. The Computer Support Specialist performs troubleshooting and maintenance for desktop computers, printers, Ticket Office terminals and assorted peripherals; interface with customers to ensure technical issues are being managed and resolved with exceptional customer service skills. Assist with technology implementations and follow and enforce IT Department guidelines to insure the long term success of the Company.
Essential Duties and Responsibilities:
- Develop expertise with software applications used by end users; assist with software installations and help customers solve problems related to the use of their software; follow all software licensing guidelines.
- Confer with IT staff, users, and management to establish requirements for new or existing systems; assist with the implementation of software and hardware solutions. Tasks may include research, purchase, installation, documentation and training.
- Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
- Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
- Provides end user support.to computer users within an organization including installing software, helping with general computer problems, and setting up user accounts; answer users' inquiries in person, via telephone or from remote location regarding computer software and hardware operation; train users in the proper use of hardware and software.
- Troubleshoot and analyze problems with the company’s network; troubleshooting issues with email, printing, and operating systems. Refer major hardware or software problems or defective products to vendors or technicians for service.
- Maintain logs related to computer/network functions, as well as maintenance and repair records.
- Determine hardware/software replacement needs and make recommendations on asset obsolescence/replacement.
- Work with IT Manager to process support tickets, provide support materials for Tier 1 support and coordinate end user support.
- Works with Manager of IT Services to share best practices.
- Performs other tasks as assigned.
Working knowledge of Microsoft Windows desktop operating systems and Microsoft Office products including Word, Excel and PowerPoint, and strong working knowledge of operating systems in a network environment. CompTIA A+ Certification preferred. Working knowledge of hardware including: PC’s, printers, laptops, and tablets. Requires knowledge, skills and abilities in troubleshooting techniques and use of computing, network, information and data systems; file and printer servers, directory services, and application roll-out software, Excellent documentation and communication skills, customer service skills and ability to work independently.
Minimum Qualifications:
Associates degree in Information Technology Desktop Support, Computer Science degree or other computer-related field or two years experience performing help desk or technical support functions in a corporate environment is required.A combination of relevant education and experience may satisfy the degree requirement.
Other Requirements:
- This position will provide 24/7 on-call IT support.
- Must be available to work night and weekend hours as required for event coveage.
- Pre-employment drug screen required.
Job Summary
Company
Start Date
Immediate
Employment Term and Type
Regular, Full Time
Hours per Week
40+
Work Hours (i.e. shift)
vary
Required Education
Certification or Vocational
Required Experience
1 to 3 years
Email this Job to Yourself or a Friend