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IT Support Specialist
Milwaukee, WI
Job Description
IT Support Specialist September 30, 2014
Classification: Full Time Support Staff - Hourly
Description:
The IT Support Specialist position provides technical support for desktop and laptop computers, peripherals, and applications in a cross platform environment. Support includes installation, troubleshooting, repair, and documentation of hardware, software, and operating systems. Preferred candidate should have a focus on customer service, exhibit strong written and verbal communication skills, and a proven work ethic both in a team environment as well as individually. This position reports to the Help Desk Supervisor.
Responsibilities:
Provide technical support for desktop and laptop computers, peripherals, and software applications including installation, troubleshooting, repair, and documentation of hardware, software, and Windows and Mac operating systems.
- Support and troubleshoot wired, wireless, and VPN connectivity for desktops, laptops, and mobile devices.
- Provide assistance with general operation of standard supported software including, but not limited to, MS Office suite, Adobe CS/CC, web browsers, email clients, and assigned enterprise applications.
- Utilize help desk ticketing system to document all work performed, communications with clients, and inventory of hardware and software assets.
- Prepare equipment for re-allocation or disposal including secure removal of data as needed.
- Provide back-up support to Help Desk; Ensure customer support and service to users by monitoring call logging, call description, call status, and call resolution.
- Perform other duties as assigned by the Help Desk Supervisor.
- Associate's degree required; Computer Science or Information Technology areas strongly preferred.
- Minimum three (3) years supporting both Windows and Mac devices in an enterprise environment.
- CompTIA A+ certification desired.
- Apple Certified Macintosh Technician (ACMT) certification desired.
- Experience using SolarWinds Web Help Desk or other help desk ticketing system desired.
Technology Skills:
- Detailed knowledge of preparing, imaging, deploying, and troubleshooting Windows 7/8.x AND Mac OS X 10.x in an Active Directory environment.
- Experience installing and troubleshooting a broad range of applications and peripherals on both Windows and Mac desktops and laptops including MS Office suite and Adobe CS/CC.
- Working knowledge of Active Directory, network accounts, and relationships to effectively support end-users.
- Working knowledge of security and anti-virus products for both Windows and Mac devices.
- Working knowledge of remote support tools.
- Working knowledge of computer networks and connectivity (LAN/WAN/TCP).
- General knowledge of Windows and Mac utilities.
- Ability to perform repairs on desktops, laptops, and printers.
- Excellent interpersonal and communication skills.
- Excellent organization and prioritization skills.
- Excellent customer service skills.
- Strong analytical skills with a focus on detail.
Mount Mary University
Human Resources
2900 N. Menomonee River Parkway
Milwaukee, WI 53222-4597
mmu-hrads@mtmary.edu
Fax: 414-443-3603
Job Summary
Company
Start Date
Immediate
Employment Term and Type
Regular, Full Time
Hours per Week
40
Work Hours (i.e. shift)
1st Shift
Required Education
Associate Degree
Required Experience
3+ years
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