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Personal Move Manager
Fast-paced, dynamic and no two days are exactly alike!
Denver, CO / Shelton, CT / Milwaukee, WI
Job Description
TRC is a mid-sized company that provides relocation services to companies throughout the United States. We help these companies (our clients) successfully relocate their employees (transferees) due to promotions, acquisitions, project assignments, etc. We are focused on providing the best relocation services in the industry and pride ourselves on our customer service oriented culture. As a Personal Move Manager you are on the frontline working with the clients and transferees throughout the entire process of selling a home, researching the right community in which to live, moving household goods, and buying or renting a new home. A successful Personal Move Manager performs the following functions in a professional, accurate, and timely manner:
Equal Opportunity Employer - Disability/Vet. TRC will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
- Conduct a needs analysis with the transferee to development a strong understanding of his/her requirements and to establish a strong rapport.
- Consult on and administer relocation benefits according to client policies; adhering to expense guidelines, policy coverage, and timeframes.
- Maintain regular, positive contact with transferee using verbal and written communication.
- Discuss home sale process with transferee and explain the documents required by TRC and title company.
- Negotiate home sales contract and buyout with transferee, listing agent and title company.
- Review and analyze appraisals and home inspection reports.
- Develop, present, and execute effective home marketing strategies to reduce list to sale cycle times.
- Coordinate the permanent housing search in destination location, leveraging referrals to TRC preferred partners.
- Manage the household goods process including survey, pack/load, delivery and claims.
- Manage transferee to allocated budget for expenses; escalating exceptions to client and manager.
- Facilitate expense reimbursements to the transferee and vendor payments to service partners.
- Meet or exceed service metrics and revenue capture expectations; ensure collection of referral fees.
- Escalate issues as appropriate-partnering with Account Managers and TRC management to ensure on-going client/customer satisfaction
- Manage designated service partner relationships and facilitate resolution of service escalations in an effective and timely manner.
- Follow all work flows in the SMART system to ensure timely billings.
- Maintain file in a timely and accurate manner in the tracking system, including updating actions, document uploads and important notes for each relocation.
- Recommend opportunities for cost savings and efficiencies to manager, client, account manager or transferee.
Equal Opportunity Employer - Disability/Vet. TRC will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Job Summary
Company
Start Date
6/1/15
Employment Term and Type
Regular, Full Time
Hours per Week
40
Work Hours (i.e. shift)
8:30am-5:00pm
Salary and Benefits
Commensurate with experience
TRC offers a comprehensive benefit package and generous paid time off.
Required Education
High School or Equivalent
Required Experience
3+ years
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