Generac Power Systems – Work with the leader in the power industry! Our office in Waukesha, WI is seeking a Customer Support Representative I.

The Customer Support Representative I (Hours 10:30am- 7pm) provides excellent customer care to customers in a timely manner with an emphasis on providing accurate information, effective communication and issue resolution.  This position reports to the Customer Support Supervisor.
 

Basic Qualifications:

• High School Diploma or equivalent;
• One year of experience handling a high volume of inbound calls or in a customer support role required;

Additional Qualifications:

• High proficiency with Microsoft Office Suite (e.g., Word, Excel, Outlook);
• Intermediate computer skills;
• Excellent verbal and written communication skills;
• Strong customer service skills;
• Excellent problem-solving skills;
• Ability to keyboard 40 wpm while on the phone with customers;
• Ability to provide customer friendly etiquette;
• Ability to evaluate a situation objectively and review situations in a supportive and empathetic manner;
• Ability to troubleshoot issues, offer accurate information;
• Ability to work independently with a high attention to detail;
• Availability to work first shift hours;
• Accurate grammar, punctuation and spelling; and can do attitude.