Plascore has an opening for a Sales Service Specialist II – Cleanrooms to determine and meet customer needs, and coordinate with sales representatives and internal departments to meet these needs.
Key Responsibilities:
- Answer customer inquiries in a prompt, professional manner.
- Provide customer service and customer satisfaction with respect to request for quotation, order entry, expediting, shipping and documentation.
- Communicate order changes, priorities, and unique request between applicable teams.
- Determine the appropriate Plascore product suitable for the customer’s application.
- Provide feedback to Sales and Engineering on customer product requirements
- Review and verify Customers purchase order aligns to agreed upon contract details
- Document customer concerns, assist with investigations and follow through.
- Complete continuous improvement projects pertaining to productivity, product and job improvements
- Maintain and update customer contact information
- Assist in improvements for ERP system
- Participate in with the team in measuring sales performance and analyze trends.
- Handle internal and external questions in a prompt, professional manner.
- Maintain a clean and safe work environment at all times.
- Continually looks for ways to improve job efficiency and performance.
- Perform all reasonably related duties as assigned.
Qualifications:
- High school diploma or equivalent.
- College degree in business preferred.
- Two to three years of progressively more responsible experience.
- Three to five years of customer service experience.
- Experience with AutoCAD 2D preferred
- Ability to independently analyze assigned tasks.
- Problem solve situations with qualitative and quantitative data.
- Strong verbal communication skills.
Requirements:
- Must be eligible to work on programs subject to ITAR Regulations. Therefore, candidates must be a U.S. Citizen or a U.S. Permanent Resident ('Green Card').
Plascore is an established global manufacturer of honeycomb core, composite structures, and cleanrooms. Plascore's light weight, industrial strength, honeycomb technology is utilized for a multitude of applications within the aerospace, automotive and marine industries. Plascore is an employee driven organization, fueled by professional teams with dedicated years of service to manufacturing.
Plascore Benefits:
Bonus Programs
- $1,200 Sign-On Bonus - Paid in monthly increments.
- $1,200 Employee Referral Bonus - Paid in monthly increments.
- Profit Sharing Bonus - Paid out each quarter.
Health Benefits
- Health Insurance (Medical, Dental, Vision) with Flex Spending or Health Savings Accounts
- New Hires are eligible for health insurance benefits on day one!
- Short-term and long-term disability coverage
- Employee Assistance Program
Paid Time Off
- Paid vacation & Unpaid leave
- 10 weeks of paid vacation for 11th year (4 weeks of paid vacation awarded for 10 years of service + 6 weeks earned)
- Paid Holidays
- Parental Leave
401(K) & Roth IRA
- 50% match up to 6% for all participating employees.
Educational Support
- Tuition Reimbursement for job-related and certificate programs
Childcare
- Flex Spending Account for childcare
- Tri-Share childcare program
Company Events
- Annual company picnic
- Annual golf outing
- Annual holiday party
Other Perks
- White-Caps baseball ticket raffles
- Clean work environment
- Smooth pace of work
- Family owned and operated.
- Security of work for an established, growing company that serves a diverse customer base.
- Bi-Weekly Pay
We are an EEO employer dedicated to workforce diversity
