The Technical Implementation-Support Specialist position is a full-time position located in our Southern California office. This person will work as part of our Customer Care team to provide technical implementation and transition care to support for new and existing customers. The Technical Implementation-Support Specialist will perform a wide array of tasks, including being the technical primary point of contact for the customer during implementation. As well as working along with a project manager to initiate a successful client’s implementation. From time to time answering technical support calls will be required as well.
We are looking for individuals with strong Customer Service skills and multi-tasking abilities. Tasks will include new installations and upgrades of our software on existing Windows and Linux based servers, ongoing troubleshooting, internal testing, and basic troubleshooting of the network environments and hardware. The selected candidate will also be responsible for assisting with after-hours installations and will be part of the 24x7 on-call rotation for our Technical Support team. Additional responsibilities may include working directly with our development team in resolving escalated issues, assisting our documentation team in the creation of ongoing support documents, as well as tracking the work performed.
Knowledge and Abilities: