Department: Service
Location: Racine

Purpose

Perform Service Department billing function and work closely with Service Department Personnel and Customers as a support person.

• Maintain positive customer relations
• Calling for authorizations of needed work
• Assist with customer invoicing
• Meet and exceed Sales and Profitability Objectives based on the Business Plan
• Marketing of Service department; recommend additional work based on inspection sheets
• Maintain over-aged Warranty to $0 over 60 Days
• Open repairs orders for customers by phone or at the service counter
• Assist in obtaining 90% or greater direct time on paying jobs
• Write accurate estimates for needed repair work and communicate effectively to the customer
• Ensure detail accuracy for all repair orders
• Achieve overall tech efficiency average of 96% or greater by flat rating all jobs prior to starting on the repairs and monitoring progress of repairs
• Monitor lube account
• Other duties as assigned by the Manager

• CDL License preferred; must be able to obtain within 90 days
• Customer focused
• Previous exposure to vehicle or machine repair terminology helpful

• High School graduate or equivalent
• Good math skills
• Good verbal and written communication skills
• Computer and keyboarding skills

LAKESIDE IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER